Claims on banks in Mexico are on the rise

MEXICO CITY (El Common).— Banks working in Mexico registered an unprecedented quantity of claims from their customers on the finish of 2023.

In response to information from the Nationwide Banking and Securities Fee (CNBV), final yr complaints concerned a complete of 47,365 million pesos, a rise of 36% yearly.

In response to information from the regulator, on-line operations, fraud attributable to unrecognized prices and poor providers at ATMs, particularly attributable to undelivered cash, had been essentially the most frequent complaints from customers.

As well as, the CNBV particulars that final yr 15,557 million pesos had been paid to shoppers.

Intimately, within the fourth quarter of 2023 alone, CNBV information reveals that in bank card operations, 1,219 million pesos had been claimed for unrecognized prices, whereas in debit customers filed complaints that concerned 867 million pesos.

Within the case of cash not delivered in ATM operations, 2,495 million pesos had been claimed from the banks. Relating to operations in branches, the principle complaints had been noticed in unrecognized merchandise, in addition to buyer error.

The CNBV figures additionally present claims in firm operations. Within the fourth quarter of the yr, complaints had been filed for 964 million pesos in buyer operational errors in on-line transactions.

Rising

Digital banking operations in Mexico have proven an exponential improve lately and, in accordance with the CNBV, on the finish of 2023, 84 million contracts of this sort had been reached, a rise of 200% within the final 5 years.

“Over the last 5 years now we have allotted an growing quantity of assets near 25 billion pesos yearly to make sure that our shoppers’ cash is protected and to develop digital applied sciences,” he mentioned final week, within the 87th version of the Banking Conference, the president of the Affiliation of Banks of Mexico (ABM), Julio Carranza.

Within the opinion of the director of the analysis and evaluation group for Latin America on the cybersecurity firm Kaspersky, Fabio Assolini, the expansion of customers of digital monetary providers within the nation has made them one of many favourite targets of cybercriminals to commit fraud, with Extra prevention work is required in order that customers don’t grow to be victims, primarily attributable to social engineering methods.

“It’s a shared fault, as a result of the person should defend themselves and educate themselves, figuring out how you can establish when an e-mail is malicious or not. Banking should additionally provide safe providers and the federal government should punish cybercriminals, passing legal guidelines that discourage the operation,” she mentioned.

The specialist recalled that Mexico has been within the crosshairs of cybercriminals, significantly of Brazilian origin, who handle to contaminate banking customers’ computer systems with Trojans.

On the finish of 2023 alone, 31 thousand assaults by grandoreiro malicious software program had been recorded, thought of one of many most important threats with the power to steal banking information and empty person accounts.

The agency highlighted that frauds with fraudulent purposes, higher often known as “montadeudas”, registered a pointy lower in 2023, primarily attributable to an intense info marketing campaign and measures taken by the authorities to deactivate their operation.