2024-05-13 03:48:47
Recently, Gamers Nexus, a well-known foreign hardware YouTube channel with millions of subscribers, revealed an exaggerated incident. Users who return it to ASUS for official repairs are often charged very high fees and do not request repairs. , someone just charges the RTX 4090. To repair a small scratch, I had to pay NT$122,000, which was more expensive than the original graphics card. For this reason, Gamers Nexus also sent their own ROG Ally gaming console to try to repair it. The result was that the same situation occurred, and if I didn’t pay, ASUS would not make repairs. Additionally, upon return, the device may be damaged for unknown reasons.
A well-known foreign YouTuber seriously accused ASUS of scamming its repair policy and quoted NT$122,000 to repair a small scratch on the RTX 4090.
A few days ago, a user from Mulgoki posted Reddit Announcing the news of his over-the-top ASUS RMA process, he mentioned that this ASUS RTX 4090 graphics card was purchased two weeks ago. The graphics card was used normally when tested at a local store, but the safety plastic protective layer was scratched. the RTX 4090 melting incident, so I decided to send ASUS RMA. Unexpectedly, this was the beginning of the nightmare.
He shared the content and screenshots of the back-and-forth communication with Asus. The Asus official mentioned that the GPU cannot work normally due to damage and is not covered under warranty. Additional repair costs need to be paid. photos and repair quotes, which amounted to US$3,758.23. It costs around NT$122,000, which is more expensive than the original graphics card’s price of US$2,799. Gamers Nexus also said the damage looked like a simple scratch:
Repair estimate :
Gamers Nexus mentioned in the video that they had received feedback from many ASUS RMA repair users in the past. Many people had problems that they sent to Repair A, but when they were cited there was other damage they weren’t aware of. and they had to pay a very high amount for the repairs. Nexus Gamers believes this might be a way for Asus to charge a fee to reduce the loss of warranty replacement parts.
Gamers Nexus also pointed out: “This is a deliberate strategy to deceive customers so that they end up paying for services they do not need.”
To confirm that ASUS’ RMA is indeed in this situation, Gamers Nexus also sent its own ROG Ally Z1 portable console for repair with an issue with the left joystick. The repair contents on the RMA list included only this and nothing else. They also pretend to be ordinary users when sending them in for repair, which means ASUS doesn’t know who they are:
RMA order:
As a result, we also encountered the same situation. ASUS did not fix the left joystick problem, but mentioned other damages. The content stated that there was a scratch on the surface of the Ally Z1 case, where the yellow sticker is. in the image below, the repair quote is 200. Approximately in US dollars:
Failure to pay this fee will result in the return of unrepaired equipment and possible fluid damage. Gamers Nexus smiled and said, “Where does the liquid damage come from? Except that during the maintenance process, the maintenance personnel drank something”:
Attempts to appeal were then made, but in vain:
At the end of the video, Gamers Nexus harshly criticized ASUS for this maintenance fraud. It will not tolerate it and will provide relevant legal assistance to users encountering the same situation.
The full video, Gamers Nexus, also mentions cases other people have encountered, such as the Zephrus G15 2022 laptop and the TUF series RTX 4090 graphics card:
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