MEXICO CITY.- The Collective Action lawsuit initiated by the Federal Consumer Protection Agency (Profeco) contra Ticketmasterfiled by around 500 people, who accused event cancellation.
In a statementthe agency said that the lawsuit was initially filed by 434 consumers who claimed the unilateral cancellation of the purchase of tickets for various entertainment, artistic, cultural and sporting events by Ticketmaster.
“With the actions considered in this agreement, the beneficiaries are compensated with a total amount that reaches more than 3.4 million pesos,” Profeco highlighted.
The 434 consumers who confirmed damage received back the full cost of the ticketservice charges and a 20% bonus according to the law.
To the other party that was affected by the cancellation of events derived from the Covid-19 pandemic, Only the cost of the ticket was refunded.because it is a global health emergencynot attributable to ticket offices.
Can I receive a refund from Ticketmaster?
The agency also indicated that those who, within the period from April 24, 2024 to October 24, 2025, may be incorporated into the benefits of the agreement. manage to accredit with documents its impact due to the cancellation of any Ticketmaster event.
This will be for the cancellation of tickets sold by Ticketmaster in the period between January 1, 2020 and until December 31, 2023. If the problem occurred earlier or later, you will not be able to request to join this class action.
App Ticketmaster MX
On the other hand, Profeco reported that Ticketmaster designed and implemented a mobile application called “App Ticketmaster MX”, which aims to make it easier for consumers to purchase and use tickets safely.
The foregoing, with the purpose of avoiding falsification, duplicity, resale of tickets and any action or omission that might allow third parties to alter the tickets.
Read: Ticketmaster launches SafeTix: digital ticket with anti-fraud and resale technology
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2024-05-05 12:55:36
