2024-04-21 10:10:02
“Magical”. No, that’s not the word that René Remund used when he received the phone bill in October 2023. Rather, it’s the description of his three-week vacation spent in Switzerland with his wife, a month before the disagreement letter. Originally from Switzerland, this American from Florida toured the country and therefore did not fail to send news and pictures to his friends in the country.
Yes, but you go. As he tells ABC Action News, Uncle Sam’s homecoming was violent. Not because of the difference in the flavor of the chocolate, but because of a bill from his T-Mobile carrier. In it, René discovers that he has consumed 9.5 GB of mobile data abroad. Nothing abnormal, he knows he sent pictures and used his mobile network. What was a bit more, however, was the amount requested in this invoice: 143,000 dollars (equivalent to 134,000 euros)!
For Réné, it was incomprehensible since just before the holiday he had made sure to contact his operator to ensure that his subscription covered him. “Your subscription covers everyone, sir,” he was assured. Except that in the end international roaming was not activated, which explains the huge amount required.
After taking legal action, and aided by the media coverage of his story, René finally had his debt cancelled. “This should not have happened, and we have fully credited the customer. We are taking the necessary measures to prevent such a situation from happening once more,” explained the operator, which now strongly advises all its customers to check what their subscription packages actually cover.
An unexpected bill from Proximus ruins Eric’s return from vacation: forgetting this little detail cost him dearly, “apparently we’re paying for it”
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#receives #invoice #euros #happened
