2024-03-16 03:02:30
The telecommunications operator This Friday, WOM filed a lawsuit once morest Claro Chile, accusing it of unfair competition and stating that “its executives are posing as ours.”
Wom filed a lawsuit with the 24th Civil Court of Santiago, where they claim that Claro uses unfair tactics to get clients to change to the second one, he stated. Financial Journal.
“Even more alarming, Claro Chile has also adopted tactics in which Their executives pose as our executives, transmitting false news regarding unforeseen increases in plans or expiration of discounts, which generates artificial discontent in our customers,” maintains the WOM letter.
In the company of British investors, they point out that since August 2023 they have contacted the rival company to settle the issue, but that the alleged bad practices have not ended, so they went to court and maintain that Claro executives are aware of the case.
“Claro executives have extremely complete and detailed information on WOM clients,other commercially sensitive information of my client, which in no case is public. Then, if having sensitive information regarding the competition is in itself illegitimate, using this information for commercial use clears up all doubt regarding the illegality of this practice,” adds the purple brand.
Claro’s response
After knowing the demand, from Claro responded to WOM, denying the accusations and ensuring that they promote healthy competition and “ethical behavior in business and unrestricted respect for consumer rights.”
“We strictly reject any accusation aimed at holding us responsible for actions contrary to free competition on the part of our company.. Although we have not yet been notified of the lawsuit, once this has occurred, we will prove in court that we have not engaged in these practices which deviate from our policies and principles,” says Claro.
“At Claro we believe and promote healthy competition, ethical behavior in business and unrestricted respect for consumer rights. Therefore, we adhere to strict operational behavior policies,” adds the company of Mexican origin.
Finally, Claro indicates that it is “an active participant in the working groups together with Subtel and Sernac, which seek to promote best practices in the industry for the benefit of consumers.”
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