2024-02-27 22:04:00
The telecommunications company Liberty announced today, Tuesday, that the company has migrated to more than 85% of your customers mobilewhile the technical team continues to optimize the systems.
The migration process is scheduled to end between March and April.
For his part, the senior vice president and general manager of Liberty, Eduardo Díaz-Corona, expressed in written statements that a group of experts “has been working day and night to resolve the technical problems and a set of solutions have been implemented to solve them.” .
In turn, he indicated that migration has been significantly improved and the team continues to work on optimizing billing and other services such as improved and expanded roaming coverage, which includes more networks in over 200 countries.
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“We thank our customers for their loyalty and cooperation. We are aware of the issues that some of our customers have faced due to the migration process, and we are working tirelessly to resolve them. I assure you that this temporary process will bring many permanent advantages in the near future,” said Díaz-Corona.
“This technological transformation will allow us to serve our customers better and provide them with convergent services to meet current connectivity, communication and entertainment needs and the best experience on the market. It will also give us absolute control and flexibility to create offers, rates, promotions and policies tailored to Puerto Rican consumers,” he added.
The company also noted that for most customers, the upgrade occurs without any difficulty. While others may experience service interruption temporarily, “but generally that situation is easily resolved by updating the computer’s operating system or turning the computer off and on once more.”
In some cases, it is necessary to change or reconfigure the equipment, while others require a change of Simcard. However, Liberty urged its customers “to be on the lookout for emails and texts from the company with specific information for account users.”
“Once the process is complete, customers will be able to have a simpler billing process, improved account management and continuous access to sales and customer service, whether through the website, app, chat or by email. phone. These changes are being made with customer convenience and satisfaction as our highest priorities,” Díaz-Corona explained.
Regarding the Puerto Rico Telecommunications Bureau’s investigation into Liberty’s migration process, Liberty’s senior vice president and general manager stated that the company has been complying with the organization’s request since it was made last November.
“Several executives from different departments of the company will be present during the NET hearing tomorrow to offer all the information that the Bureau might require,” he added.
“This hearing is part of an investigative procedure that the NET began in November, with which we have fully cooperated. This was initiated when we experienced a series of unexpected situations in October, which affected many customers. All of those issues were resolved and the process has improved tremendously since then. We have provided all the information that the NET has diligently requested from us, complied with its orders and we will continue to do so,” said Díaz-Corona.
Liberty offers customers tips for a successful upgrade
The telecommunications company offered some tips to its customers to successfully update their service, including: making sure their iPhone, iPad and Apple Watch have the latest version of Apple’s operating system. It also indicated that Samsung users should check their software version and follow these instructions.
On the other hand, if customers received a message informing them that their device is incompatible or requires reconfiguration, the company said they should call 611 or visit a store as soon as possible. Likewise, you should keep the device turned on and connected to WiFi when possible, as well as turning on the Data Roaming function.
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The Telecommunications Bureau (NET) of the Public Service Regulatory Board confirmed that the massive mobile telephone breakdown reported this morning in the United States also affected Puerto Rico.
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