The Cuban financial company Cimex SA, which processes money transfers to Cuba, has assured that remittance companies abroad compensate their clients for failed transfers.
A week ago, Fincimex announced the gradual reestablishment of the deposit of remittances in Cuba, following several days of delay due to unspecified technical problems.
But, to date, many Cubans continue not to receive the money that was sent to them.
“The cause of the interruption is force majeure,” customer service defended themselves.
“It does not seem correct to us to judge a service that is stable over time and 100% safe by a specific unwanted incident,” they added.
In response to complaints regarding poor customer service, they alleged that “it is impossible to respond to all of them. “The telephones are not enough at a time like this, but they are available 24 hours a day.”
To those who claimed that they might lose their money, they assured that “the company abroad compensates balances and that the return will not take long.”
However, several senders denied this claim. “Since the 3rd I have been waiting for my return and they say that it is Cuba’s problem because if it were up to them they would have already done it. I sent it through Small World,” one person wrote.
“I sent for Small World on the 26th and on the 3rd I asked for a refund since it was delayed and at this point they say they are just waiting for you to finish giving them the refund so they can refund the money,” someone else said.”
Recently, Small World, a remittance agency very popular among Cubans for its low commissions, announced the temporary suspension of its service to Cuba due to a “banking incident.”
Previously, Western Union and other agencies based in the United States also canceled their shipments to the island.
“The company is working to contact affected customers and offer them a refund of their transfers,” reported the remittance giant.
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