2024-01-07 10:11:55
The Ministry of Health number for employees and the most prominent complaints of employees in the health sector. It is one of the services provided by the Ministry of Health in order to enable the beneficiary to submit a suggestion or file a complaint or report, and it is followed up electronically. We will present the comprehensive aspects of this topic through the Gulf Days website.
The Ministry of Health number for employees and the most prominent complaints of employees in the health sector
You can communicate through the following methods for inquiries or submitting a complaint and other services, through:
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- Ministry of Health number: 920009080.
- Customer Service: 9375555212011.
- Email: 937@moh.gov.sa
- Through Twitter from Here.
- Official working hours: from 8 am to 4 pm daily.
The most prominent complaints of employees in the health sector
There are some problems that employees in the health sector may be exposed to, and these problems may be as follows:
- Complaints related to financial dues.
- Complaints regarding medical professional licenses.
- Delayed promotions and career failures that disrupt employees.
- Complaints related to the treatment of patients, availability of treatment, and monitoring of health facilities.
Stages of submitting a complaint at the Employee Service Reporting Center
There are several stages that a complaint goes through at the Employee Reports Center, which are as follows:
1- The complaint submission stage: The employee contacts the Employee Service Reports Center, and the center’s customer service responds to the employee’s complaint submission so that they can resolve it and remove the reasons for the complaint.
2- Complaint study stage: The complaint submitted by the employee is studied very carefully at this stage.
3- Complaint classification stage: In this stage, the complaint is classified and the party to which the complaint will be referred is determined, which is the competent authority that can make a decision regarding the complaint.
4- Complaint analysis stage: The complaint is analyzed at this stage by the competent authority within the Ministry, which is responsible for analyzing or filing it.
5- Handling the complaint: If the competent authority to which the complaint was referred finds that the employee is right in his complaint, it will solve the problem facing this employee and address it.
6- Closing and storing the complaint: If the employee is not right in his complaint and he has obtained all his rights, in this case the complaint will be closed and saved.
What should be considered when filing a complaint?
Some matters must be taken into consideration in the event that an employee submits a complaint through the Ministry of Health’s employee number, which are as follows:
- It must be ensured that the complaint is within the jurisdiction of the Ministry of Health before it is registered.
- The complaining employee can be directed to the place where he can submit his complaint and have it dealt with in the event that the complaint is outside the scope of the Ministry of Health.
- In the event of receiving future complaints, they must be handled with extreme caution, in addition to inquiring regarding data and information from the source.
- The complaining employee must be aware that his complaint will be responded to within a specified period of time.
- The complainant will be informed that the Center’s role has ended, that the complaint has been referred to the competent authorities, and that these authorities will follow up on the matter with him.
The Ministry of Health’s number for employees and the most prominent employee complaints in the health sector helped employees talk regarding the problems they face while performing their work, and for those problems to be resolved as quickly as possible.
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