2023-12-02 06:16:34
Published2. December 2023, 07:16
Sunrise: Not so discreet, an employee calls a customer “shit”
When she thought the person she was talking to mightn’t hear her, a Sunrise hotline employee insulted a customer who wanted to change their subscription.
20min/reader-reporter
It’s a commercial exchange that Albert* is likely to remember for a long time. A few days ago, when this German-speaking reader wanted to change his mobile subscription via the Sunrise hotline, he encountered an employee who was vehement to say the least. During their first interview, the man, an Albanian, did not wish to speak in his native language to the operator, herself German-Albanian.
“She seemed very annoyed and then asked me a lot of unnecessary questions,” Albert testifies. After a few minutes of conversation covering almost everything except the mobile subscription that the reader wanted to change, the latter was suddenly put on hold. “I was a little angry, but I expected it. Albanians almost always react like that if you don’t want to speak Albanian,” the man explains.
“He’s Albanian, but he doesn’t speak Albanian, that little shit!”
Frustrated, Albert hung up. But a few minutes later his phone rang once more. A call that the reader ignored. And that’s when the operator let off steam, not understanding that she had been sent to the voicemail of her interlocutor. “He’s Albanian, but he doesn’t speak Albanian, that little shit,” we can hear him say, obviously to a colleague. It is only following the invective that the employee seems to realize that she is being recorded (see video above).
Shocked, Albert reported the incident to the telephone operator. Contacted by “20 minutes”, Sunrise said it was sorry. As compensation, Albert was offered the next four months of his mobile subscription. The operator also affirmed that “immediate action will be taken once morest the offending employee”. The insulted reader, for his part, hopes that these measures will consist of the outright dismissal of the switchboard operator. Furthermore, the man plans to go to the competition as soon as his subscription expires.
(thanks/sbv)
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