2023-11-28 17:31:41
An Atlanta family says thousands of dollars went missing from their Wells Fargo account — but the banking giant refuses to refund the money. The Pischke family lost regarding $14,000 following receiving an alert from Wells Fargo that their account was showing suspicious activity, ABC affiliate WSB-TV reported. The account’s transaction history shows three transfers to a Mercedez Benz Financial Services account, suggesting someone bought a flashy car. The family claims that they do not own such a vehicle and that they did not authorize the withdrawals. However, Wells Fargo sees the matter differently. As Wells Fargo’s letter to the Pischkes states: “It was determined that the transactions were authorized by you or someone you authorized. We have closed your claim”. Since they did not promise to get their money back, the Pischkes filed a complaint, sent the related documents to Wells Fargo, and contacted the Mercedes company. According to the Pischkes, the bank refuses to reimburse the lost money despite the official procedure being launched. “After our inquiry, the bank replied: “The report does not change the fact that your wife carried out the transactions. I have been living with my wife for 42 years. I would know regarding it if you did something like that. Moreover, my wife has not had a Mercedes in the garage or anywhere else since then.” WSB-TV reached out to Wells Fargo to get the other side of the story. In a statement, Wells Fargo says it stands by the decision not to compensate the Pischkes. “While we cannot discuss the details of the client’s situation for privacy and confidentiality reasons, we can confirm that we have thoroughly investigated the matter and the evidence supports our decision.”
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