2023-11-23 14:28:53
For those who have clients of their company, it is very important to be able to maintain fluid communication and to be able to maintain constant communication, which is why automatic messages are a very effective solution.
There are many customers who want to get in touch at times when a company is not open, and when they cannot have an interaction, they may give up on being able to obtain a product or service.
Can automate messages You can also save writing time, so you can focus on other more important tasks. The best option is to use Whatsapp Business, which has a wide range of options to help communicate with consumers.
How to use automatic messages on Whatsapp?
The version of the messaging app for companies offers very useful tools to stay in touch with customers at all times, increasing interaction and user satisfaction.
To start you have to register a Whatsapp Business account, which is very different to a normal account, just download the application and easily follow the steps indicated and install it on your device.
Once the application is installed, you will be able to start configuring quick replies and welcome messages. With automated responses, you will be able to respond to your customers’ most frequent queries. With the welcome, it will give the feeling of welcoming your business, so it is important that it is professional and friendly.
The option of automatic response times is available, just apply certain rules when configuring messages to be activated at a specific time. Choosing when and how to apply.
With this, the company can be present at all times, leaving the customer with a feeling of support. The correct configuration is very important, testing is always good so that customers can interact in an optimal way.
The most important examples in message automation
We have already indicated the welcome option, the most used and known by merchants. It has to be a Whatsapp automatic message clear since it is the first contact with the customer. You can get opening hours, other means of contact, or an answer to the most frequently asked question.
The away message is very useful if you cannot respond instantly at a moment’s notice. This is so that the customer does not have the feeling that the company has forgotten regarding them, something that consumers reject a lot.
If the company is going to be inactive for a while, there is the option of a recess message, informing the dates on which there will be no commercial activity, you can use an option to visit the product and services catalogue.
For receiving general data, the screening tool is great, as they are messages with options that the customer can select and move forward, for example, in a purchasing process.
In case the company needs the customer to go to a website, the redirection option can intuitively make the customer visit a particular website with an automatic message.
There are many more options to be used, without a doubt it will be a differentiator to use this specific application for companies.
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