2023-11-16 18:40:00
Sophie has owned her little Clio since December 2022, purchased second-hand from a Renault garage. But following only eight months, the vehicle no longer started due to a battery fault. No problem, she thought, even though it has a one-year warranty. But everything didn’t go as planned…
of videos
After the repair, Sophie had the unpleasant surprise of receiving a bill for 145 euros for the battery replacement. “When purchasing, I was assured that I had a one-year warranty,” Sophie explains to our colleagues at HBvL. According to the garage, the warranty only covers any defect for the first six months. The following six, only proof that the defect already existed when the car was delivered can claim the warranty.
Our colleagues requested confirmation from Etienne Mignolet, spokesperson for the FPS Economy, who indicates that, since June 2022, “if a defect appears, it is presumed throughout the warranty period that the defect already existed at the time of delivery. It is up to the seller to prove that the defect did not already exist. »
1700176996
#assured #purchasing