2023-10-02 21:37:34
Only 35% of respondents know what it is, and what it achieves, according to Telus Health. (Photo: 123RF)
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WAKE-UP-MORNING. The majority of Canadian workers surveyed by Telus Health either have no idea what employee assistance programs (EAP) are, or at least what they understand.
Indeed, only 35% of those questioned said they knew not only what it was, but also what it achieved, we can read in the August 2023 Mental Health Index report.
The latter also had a better level of well-being than their counterparts who were less familiar with the concept.
However, although these programs generally provide access to specialists at low cost or for a short period of time to resolve challenges in their personal lives that are affecting their productivity, 30% of respondents had either no access, while 26% simply had no idea.
The share of workers whose employer made such a solution available to them reached 37%.
The main reason why employees do not use EAPs, according to the study of 3,000 workers, is that they do not know what they include, in 34% of cases. In addition, 21% of respondents say they do not know “how to obtain such a service or who to call.”
Telus Health points out that people who worry regarding the cost of this service, one of the reasons mentioned by 27% of respondents, have a mental health score eight points lower than the national average. Also, the confidentiality of information collected by PAEs tickles 23% of the workers surveyed.
A communication exercise
To allay fears, or simply ensure that their team members are aware that an EAP is available to them or their family, organizations should frequently conduct campaigns with them information, might we read in a post from Magazine human resources consultancy Forbes.
Like the promotion of products or services, reminders must be frequent to increase the usage rate, and take advantage of different annual events such as New Year’s Eve or Blue Monday, commonly known as “Blue Monday”. », to remind you of the existence of certain specific services.
In addition, experts encourage companies to facilitate the use of the PAE, to make it intuitive, to increase its usage rate. If there are too many steps required to benefit from the services offered, or to activate your account, for example, workers will not use them, we warn.
To achieve this, it is necessary to conduct occasional surveys of beneficiaries.
Not only will these help identify the irritants, but also the services that really meet the needs of employees.
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