2023-09-11 15:40:43
Travel to the area affected by the earthquake is not recommended by Belgian Foreign Affairs. What regarding your assistance or cancellation insurance?
Assurance assistance
Does this update have consequences for a future trip? No, given thatthis is not a ban.
If a negative review had been issuedthis might potentially have an impact on the coverage of your assistance insurance (which might exclude a destination from its travel insurance).
Brief, whatever the reason for your trip in Morocco (business, family visits or tourism), In the event of a problem on site, you remain covered by your assistance insurance.
cancellation insurance
If you were to go, for example, on vacation to Marrakech, but you no longer want to go thereyou will not be able to use your cancellation insurance, because this is not a cancellation criterion.
In this regard, the tour operator TUI Belgium does not see a significant number of trip cancellations planned soon for Morocco despite the earthquake which shook the country.
The company points out that it has no reason to cancel them. “None of our hotels were damaged“, notes Piet Demeyere, spokesperson for TUI.
Marrakech airport also remained operational. Flights to and from Zaventem were therefore operated on Sunday as planned.
“In this case, we have no reason to cancel a trip with our partners on site. Unfortunately, this involves 100% cancellation fee“, he explains.
“We offer customers who had to leave either to leave if they wish, or to change destination, or to postpone their stay free of charge.”
Change of destination
For its part, Club Med (which has a resort in Marrakech) indicates that only two Belgian customers changed the destination of their trip to Marbella later in the year.
“For departures, from Saturday until September 30we offer customers who had to leave either to leave if they wish, or to change destination, or to postpone their stay free of charge“, explains Laura Crabbé for Club Med. “If this is not possible, we offer a credit for the amount on the stay.”
Following the national mourning and out of respect for the victims, Club Med adds that the activities and moments of conviviality have been revisited since Saturday evening for a period of three days.
Advice
If you plan to go to Morocco soon (or elsewhere abroad), record your trip on travellersonline.diplomatie.be. The FPS Foreign Affairs will therefore be able toi more easily inform you and provide support if necessary.
“Your contact data remains strictly confidential and will only be used in the event of a crisis,” according to the FPS Foreign Affairs. “They will also be deleted from the system two weeks following your return.”
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