2023-09-10 13:31:14
What’s stuck? “The main problem is the shift of Amadeus. It’s a big system, there’s a lot of complexity, that’s why there are adjustments. In my memory as a travel agent, I have never seen a migration where everything works 100% the first time, puts José Martinez, CEO of Amplitudes, into perspective.
We are little impacted because we also work on Saber and have developed a direct connection with PAO (Portal of Access to Offers editor’s note) for an internal tool. DTP works well. »
What impact will this shift have on the activity of business travel agencies?
“We are in the process of measuring the impact of this PAO. On paper, DTP should be beneficial, but poses a lot of technical problems,” recognizes David Bernin, general manager Ailleurs and Bleu Voyages.
For its part, American Express GBT has evolved its tool to gain autonomy. “We are working to be compliant with PAO. The Neo tool will be ready for September 26, 2023. Our Neo customers will be able to do everything online,” says Yorick Charveriat, vice-president and general manager France at American Express Global Business Travel (GBT).
“The difficulty with TER is that distribution is managed by the regions. We’re going to keep the complexity. There will be an impact on our AHT (Editor’s note: the average telephone discussion time with the customer). How long ? Hard to say.
Our strategy is to carry out as many transactions as possible on the online part, which is why we are thoroughly developing the Neo tool. The other tools will have to get involved,” says the CEO of Amex.
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