2023-08-23 17:12:00
Due to the negligence of the crematorium staff, the ashes were received by mistake, making it impossible for relatives to pick up the bones immediately. Non-participant urns. (Schematic / PIXABAY)
Recently, a regrettable incident occurred in Singapore. Due to the negligence of the crematorium staff, other family members of the deceased were mistakenly allowed to take away the ashes of their father. As a result, the widow and daughter were unable to pick up the bones immediately, so they were heartbroken and cried bitterly. In this regard, the authorities sent a letter of apology and punished the staff involved. They will also be exempted from the urn placement fee of RM3,979 (approximately NT$27,000).
According to a report by the Malaysian media “China Press”, Chen’s father died of a heart disease on the 4th and was arranged to be sent to the Mandai Crematorium in the North District of Singapore on the morning of the 8th. situation.
Ms. Chen mentioned that the other family members of the deceased who were in the back row had already been called, but they waited for a long time to be notified. They didn’t know that their father’s ashes had been taken away by strangers until they went up to ask the staff. The crematorium immediately contacted the family members who took away the wrong ashes and learned that the ashes had been placed. In order to complete the funeral of her father within auspicious time, Chen’s family had no choice but to drive to the place and retrieve the ashes following burning incense. , and returned to the original resettlement place for the ceremony.
“If the other party has already buried the ashes, or scattered them into the sea or other places, I won’t even see my father’s ashes.” Ms. Chen said sadly that during the entire process of retrieving the ashes, the crematorium did not provide any Even when they rushed to the original resettlement place, the crematorium was unwilling to be particularly accommodating and gave the family members a little more time because it was closing time. As a result, they might only simply end the worship and handle all complicated matters by themselves.
In addition, when Chen’s family retrieved her father’s ashes, the ashes had already been placed in someone else’s urn and needed to be transferred to the correct container. Unexpectedly, when they opened the urn, they found that several pieces of ashes had been put into the ashes. Chen’s daughter and mother were quite devastated, thinking that the ashes had been tainted, and said even more sadly, “We are not the first to touch father’s ashes. It is really a pity that he left without peace of mind.”
In this regard, the local environmental bureau confirmed the serious negligence and apologized to the family members. The staff involved will be disciplined and promised to set up additional measures for the claim of ashes followingwards. Two days following the incident, the authorities also stated that they would cancel the urn placement fee for Chen’s father and provide necessary assistance.
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