2023-08-13 17:22:10
Flight delays, lost luggage, car thefts… Another problem has been added at Montréal-Trudeau airport: car rentals. Although families book cars in advance for their trip to Quebec, they have the unpleasant surprise of having to wait hours before receiving the keys.
A family told their story to TVA Nouvelles. Stéphane Homerti’s family had pre-booked a car from the airport to visit all of Quebec.
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Once arrived at the Montreal airport, the family found that the reserved car was unfortunately not accessible.
They had to wait in line for hours before getting an answer from the employees.
“While waiting in the queue, we started asking questions with the people who were present and who were also starting to get annoyed. Many people were in the same situation as us: waiting for keys, who had reserved cars in advance…”, confides the tourist, Stéphane Homerti.
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The airport employees even told him that eleven other people in front of him were also waiting for car keys.
However, no solution was offered for the family.
“I offered to take a model above if there were any in reserve. But, there was no solution. The only answer that might give us was: “there will be a car, but wait!”, He adds.
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Coming back the next day for another car was also not an option for the family.
“When I offered him this solution, he said to me: ‘Sunday, it might be even worse than today, I don’t advise you,'” explains Mr. Homerti.
According to a specialist, the sales market might be the cause.
While user vehicles increase in value, replacing these fleets of vehicles requires additional time.
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