2023-08-10 12:00:00
Another day, another case of someone using a AirTag to recover a lost property. The episode of the time happened to the American Sandra Shuster, who even bought an additional flight just to have her luggage back — diverted following an error made by the airline. United Airlines.
As reported by Shuster to CNN, the flight in question left Baltimore (Maryland) for Denver (Colorado) — the city where she lives —, with a stopover at Chicago airport (Illinois). It would be the perfect return trip if it weren’t for one “detail”: arriving at the destination, your luggage simply wasn’t at the pick-up location.
Upon contacting United, she was told that her bag was still in Chicago and would arrive in a few hours. As this did not happen, she persisted with the contact and was informed that the luggage was still in Baltimore. Shuster knew this wasn’t true, as she had placed an AirTag inside her suitcase and the location pointed out by the Buscar app (Find My) indicated that she was indeed in Chicago.
As she was unable to convince the company that she knew the real location of her suitcase and that she urgently needed to recover it, she ignored the guidelines of United employees to claim compensation — and, who knows, even have her luggage back in a few days. — and used miles to buy a ticket to Chicago.
Arriving at the airport, she went to the pick-up location and managed to retrieve her suitcase in less than 30 seconds. The error happened because the tag that was attached to Shuster’s luggage was supposed to be destined for another passenger, whose final destination was Chicago – which explains why the bag was not sent to Denver.
After recovering the miles used for the second flight and earning an extra trip as compensation for the damage suffered, the woman lamented the growing number of cases involving lost luggage and classifies the AirTag as “a unique piece of equipment” to help customers in this type of situation.
Her case is actually very similar to what we reported involving the magician Danny Orleans, who had to buy new tickets to retrieve his suitcase, whose location was pinpointed thanks to an AirTag. Interestingly, United was also the airline responsible for such a “mishap”.
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