2023-08-01 20:58:20
Nubank is reversing the purchase of several credit cards from its customers. The reason for this is a failure that occurred in the processing of some payments. Several users of the digital bank complained on Twitter, reporting that they were in doubt whether their purchases had worked or not. Understand what happened and what to do if you went through it.
Instability in processing purchases causes Nubank customer card reversal
Purchases by Nubank customers made on 07/24 are reversed. Source: Oficina da Net
This Tuesday morning (1), the Twitter user (now “X”) called “anabizi” (@anabizii) posted asking if “anyone else had a chargeback through nubank on 07/24”. A short time later, several people began to respond to her saying that they had the same problem.
Did anyone else have a chargeback through nubank on 07/24?
— anabizi (@anabizii) August 1, 2023
In one of the answers to “anabizi”, the user “marinus ⁷” (@jmonpiphany) said that he called Nubank asking for clarification. According to its report, fintech said that “the chargeback will not be charged in the next invoices, as purchases were canceled due to the instability of the 24th”.
I even called them, because I went back to the establishment to pay for the purchase once more and they told me that the reversal will not be charged in the next invoices, since the purchases were canceled due to the instability of the 24th, and that it was automatic and took a while to reverse.
— marinus ⁷ (@jmonpiphany) August 1, 2023
Saulo Padilha (@saulopadilha) also reported that he contacted Nubank support and was informed that “it was the fault of the establishments that did not confirm the purchase in time, but that the chargeback would be canceled and would be included in the next invoice.”
waiting for the @nubank manifest. I contacted support and they said that it was the fault of the establishments that did not confirm the purchase in time, but that the chargeback would be canceled and would be included in the next invoice. Apparently it’s a Nubank bug.
— Saulo Padilha (@saulopadilha) August 1, 2023
Nubank customers report reversal of their purchases made on July 24, 2023. Source: Oficina da Net
According to uolNubank said in a note the following:
An instability in the processing of some purchases led to the undue automatic reversal of these transactions. Nubank is working to reinstate purchases in due invoices. There is no need for any measure by the customers.
Did the same happen to you? Comment below and share your case with us!
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