2023-07-25 15:24:08
Accounts deleted from Ubisoft servers, outraged owners, and a publisher’s response that doesn’t seem to allay concerns; this new scandal in the world of French video games puts Ubisoft directly in the wrong, and numbers accounts closed without notice due to inactivity. Discover the underside of this affair which is making a lot of noise.
Deleting inactive accounts sparks outrage
Ubisoft, the French video game giant, is facing a new scandal following a policy of deleting user accounts deemed inactive. This decision has angered and worried many netizens who fear losing their game library. Indeed, according to Ubisoft’s terms and conditions of use, accounts registered as inactive are likely to be permanently closed, resulting in the loss of all video games linked to the account.
An alert given by a user on Twitter
It was a user who launched the alert by sharing on Twitter a screenshot of an e-mail sent by Ubisoft itself. In this email, the company informs that the account will be closed if the user does not log in within the next thirty days. Faced with the reactions of Internet users, Ubisoft is trying to reassure its customers by stating that this approach is mainly intended to avoid security problems linked to inactive accounts.
The repercussions for the players concerned
While some see this policy as a necessary measure to guarantee the security of user dataothers denounce an abusive practice on the part of Ubisoft.
The loss of the game library : for players who have accumulated a large collection of games, the deletion of the account can represent a significant financial loss. The need to reconnect regularly : this policy encourages users to maintain certain activity on their account, even if they do not wish to play or buy new games. Lack of clarity and transparency : some Internet users believe that this measure should have been communicated more explicitly when creating the account or when purchasing digital games.
Criticism of Ubisoft is on the rise
Beyond the question of the deletion of inactive accounts, it is the image of Ubisoft which is tarnished by this new scandal. Many players are expressing their dissatisfaction with the quality deemed insufficient of the studio’s latest releases (Assassin’s Creed, Far Cry, etc.), and this new controversy reinforces the feeling of a company that cares little for its customers.
How to avoid deletion of your account?
In order to avoid the permanent closure of their account, Ubisoft Connect users must take certain measures:
Regularly log in to their account : According to the terms and conditions of use, an account is considered inactive if it has not been used for an extended period. It is therefore important to log in regularly to avoid closing the account. Check his emails : it is essential to check your mailbox regularly to be aware of any warnings sent by Ubisoft. In the event of receipt of a message concerning the imminent closure of the account, the user then has 30 days to reconnect. Contact customer service : if you think you are the victim of an error, do not hesitate to contact Ubisoft support to try to solve the problem.
Ubisoft faces a major challenge to regain the trust of its customers
This scandal of deleted accounts adds a layer to the difficulties encountered by Ubisoft in recent times. To regain the trust of its players and improve its image, the publisher will not only have to clarify its policy on inactive accounts, but also offer better quality games that will meet the expectations of its customers.
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William Christian shares a passion for video game, its industry and that of gambling through its articles. He claims to culture geek and combines it perfectly with his writing skills to immerse you in thevideo game news et casino.
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