2023-07-24 10:03:00
Makkah: The Saudi Ministry of Hajj and Umrah has confirmed that Umrah pilgrims coming to Makkah from different countries will get benefits of 100,000 Riyals (around Rs 21.82 lakh) from the insurance policy. The ministry also stated that the maximum amount will be received in four situations.
Umrah insurance policy is mandatory for all pilgrims coming from outside Saudi Arabia. This is included in the visa fee. It provides comprehensive health coverage to the policy holder. Up to one lakh riyals for emergency health cases, emergency covid19 infection, accidents, deaths, cancellation or delay of departing flights.
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For queries regarding the Umrah Insurance Program you can contact us at Local Phone: 8004400008 and International Phone: 00966138129700 or through the website.
Umrah companies are fully responsible for the pilgrims entering the country, including medical insurance. Umrah companies are responsible for ensuring the complete services for the pilgrims such as accommodation, flight tickets, transport within Saudi Arabia and ground services. These are the procedures that are part of the Umrah Reservation Program. The quality of Umrah companies is subjected to quarterly analysis.
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Companies are obliged to meet the target set by the ministry every three months. The satisfaction rate of services provided to Umrah pilgrims should not be less than 90% every quarter. Compliance with regulations and directives for Umrah companies should not be less than 90% at the end of each quarter. Companies and institutions will be graded up and downgraded depending on their performance level.
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It is the responsibility of the companies to meet the arrival of the pilgrims on time. The companies’ obligations include providing contractually agreed service packages related to accommodation, transportation, catering and food services in Makkah and Madinah. Strict action will be taken once morest Umrah companies that fail to provide services to pilgrims. Companies should ensure that pilgrims return within the visa period.
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