2023-07-23 05:30:00
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When it comes to choosing a mobile operator in France, two names often come up: Orange and Free. Both operators offer different services, each with their own advantages and disadvantages. In this guide, we will look at the main criteria to consider when choosing between Orange and Free. We’ll evaluate their service offerings, network quality, cost, customer service, and other important factors to help you make an informed choice.
Orange and Free: who are they?
Orange
As the incumbent operator in France, Orange has a solid infrastructure and an extensive network that covers the entire territory. Whether for mobile services, fixed telephony, broadband internet or television, Orange offers solutions tailored to the needs of individuals, businesses and local authorities.
One of Orange’s main strengths is its capacity for innovation. The company invests heavily in research and development to stay at the cutting edge of technology and offer top quality services. It was one of the pioneers of 4G in France and continues to deploy 5G on a large scale, offering super-fast connection speeds and an improved user experience.
Customer satisfaction is at the heart of Orange’s concerns. The company sets up a quality customer service, with advisers available to answer the needs and questions of the customers. It also offers digital tools to facilitate service management and online support.
Orange is also committed to sustainable development. The company seeks to reduce its environmental footprint by investing in eco-responsible solutions and promoting the circular economy.
Current mobile offers from Orange:
Free
Free, a name that resonates as a symbol of the revolution in the field of telecommunications in France. Since its creation in 1999, this operator has shaken up industry codes by offering bold and innovative offers that have changed the way French people use their communication services.
Free quickly stood out by introducing the concept of an all-in-one “Internet box”, combining Internet access, landline telephony and television. This revolutionary offer allowed users to benefit from a broadband connection and telecommunications services at an affordable price. But Free didn’t stop there. The company has also shaken up the mobile phone market by launching offers that have put an end to long-term contracts and expensive plans. With its no-commitment plan model, consumers were able to enjoy the freedom to choose and change plans at any time, while benefiting from competitive pricing.
Innovation is at the heart of Free’s DNA. The operator has always sought to push back the limits of technology by offering innovative services. Free was the first operator to introduce unlimited 4G in France, thus offering users a smooth and unrestricted browsing experience. In addition, the company was one of the first players to embark on the deployment of 5G, thus opening the way to new possibilities in ultra-fast connectivity.
In addition to its disruptive approach and technological orientation, Free has also managed to distinguish itself through its customer service. The company has invested in call centers in France, which allows customers to get support and quick answers to their questions. Additionally, Free offers easy-to-use online tools that simplify service management and provide a smooth user experience.
Current mobile offers at Free:
Orange or Free: which one to choose?
Before choosing your operator, it is important to compare the different services offered. And this is all the more valid if you commit to the supplier for 12 or even 24 months. How do they differ?
Available offers
Orange and Free offer different service offers. Orange is known for its superior network quality and extensive coverage, offering mobile, fixed Internet and television services. Free, meanwhile, stands out with its competitive rates and high-speed Internet offers, as well as advantageous mobile plans.
Network quality
The quality of the network is an essential criterion when choosing an operator. Orange has the most extensive network in France, offering excellent coverage in most areas. Free, on the other hand, mainly uses the incumbent’s network and can sometimes have slightly less coverage. Check network availability in your area and consult coverage maps provided by carriers to make an informed decision.
Le budget
Cost is often a deciding factor when choosing a carrier. Orange is generally considered more expensive than Free, due to the quality of its network and its additional services. Free offers more competitive pricing, with special offers and affordable all-in-one plans.
Client service
Customer service is a crucial aspect to consider. Orange is renowned for its quality customer service, with advisors available by phone and in store. Free also offers customer service, but it can be less responsive and less accessible.
GOOD TO KNOW
In addition to the previously mentioned criteria, there are other factors to consider. For example, if you frequently travel abroad, Orange may offer better international roaming. If you’re interested in specific services such as TV, check carriers’ specific offerings in those areas. Also consider the opinion of your relatives or friends who are already customers for advice and feedback.
Why compare mobile operators?
Before taking out a subscription, many people compare the offers and services of the various providers on the market. There are several reasons why people compare them.
Rates and offers: Mobile operators offer different plans and rates, with differences in terms of calling minutes, messages and mobile data included. Network coverage: The quality and extent of network coverage varies from operator to operator. Some areas may have better coverage with a specific carrier, while others may be poorly served. Comparing operators allows you to choose the one that offers the best coverage in the places where you live, work and travel frequently. Quality of service: Not all mobile operators are created equal in terms of quality of service. Some may offer better call quality, faster connection speed, or better network reliability. Additional Services: Some carriers offer additional services such as TV streaming, advantageous international roaming plans, or enhanced customer service options. Promotional offers: Mobile operators regularly launch promotional offers, such as price reductions, data bonuses or special offers on phones.
In summary, comparing mobile operators allows you to find the one that best suits your needs, while allowing you to take advantage of the best offers available.
TO KEEP IN MIND
Orange has a 5G network less extensive than Free, but more efficient according to ARCEPFree specializes in low-cost, non-binding packages For the 11th consecutive year, Orange came first in the ranking of the best telecom networks in France
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