2023-07-21 13:37:00
Aiming at better service to the public, Samsung offers multiple contact channels and provides assistance services 24 hours a day, 07 days a week.
Among the options available are 24-hour remote support, remote installation, visual and telephone support. In this way, the brand’s customers are served in the most convenient way for them, both at home and in stores throughout Brazil, but do you know how to access these services?
economy and market
21 Jul
economy and market
21 Jul
In addition to online support via WhatsApp and Live Chat, it is also possible to schedule home support for repairs and installations of appliances and TVs. And anyone who needs expert help for tablets and smartphones can find it at the nearest Samsung store or Exclusive Service Centres.
See below how home and in-store support services work, and learn how to request them.
home support
Available for home appliances and TVs from 43 inches, Samsung’s home support can be requested by calling the numbers 4004-0000 (capitals and metropolitan regions) and 0800-555-000 (other regions). It is possible that the attendant requests some tests that are still online to confirm the need for a visit and, if so, the appointment will be made. After the visit, the technician explains the entire repair procedure, as well as tips for using and maintaining the product.
in-store support
As for support for tablets and smartphones, the consumer can go to the nearest store to request specialized assistance – in the case of smartwatches and headphones, the store specialist assists in sending the product to a Service Center for repair. To find locations in your region, go to the Samsung Members app or Click here.
Upon arriving at the location, the customer has the help of Samsung specialists to answer possible questions, request repairs, use tips, transfer data from one device to another and even help to configure, install or perform updates on their devices. If the product requires advanced adjustments, such as parts replacement, the Samsung representative can help the consumer send it for repair at a Service Center or, depending on the case, carry out the repair in the store itself.
To request these and other Samsung services, consumers must contact the numbers 4004-0000 (capitals and metropolitan regions) and 0800-555-000 (other regions), or access the link www.samsung.com/br/support.
Did you know these Samsung services?
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