2023-06-27 22:29:00
Although the 140 people who purchased a ticket to Feid’s concert last weekend through an online reseller were disenfranchised and lost their invested money, Ticketera returned 100% of the money to the responsible for hacking the system and improperly acquiring the lockers.
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“Ticketera have a fairly sophisticated system to identify which were those tickets that were purchased without following the laws and regulations, those tickets were canceled and the people who bought those tickets were affected and might not enter the coliseum with that pass. It should be noted that 100% of the money that the person used to acquire the tickets illegally was returned to him,” confirmed the executive director of the Convention Center District Authority, Mariela Vallines to THE SPOKESMAN.
The executive reported that regarding 140 tickets were cancelled, and both on Thursday and Friday people arrived with invalid ticket booths and had to buy once more at the box office to be able to enter the show.
To questions from this medium regarding what these people can do, who spent more than triple the cost of the ticket offices, he indicated that “the person who was collecting the tickets and reselling them does not even live in Puerto Rico, so if someone bought them the ticket and They might not enter, it is extremely complex to make a claim in this regard.
As a warning to avoid being a victim of this fraud, Vallines informed that there are only two legitimate ways to buy official tickets, which is through Ticketera.com y Coliseodepuertorico.com that takes them to the Ticketera page.
“We are in constant conversations with all the components of the assembly of the events, to prevent it from continuing to happen (this type of practice) since it is not the first time. Certainly we are identifying different alternatives to address the issue”, the executive stressed.
Following this, THE SPOKESMAN contacted Ticketera to validate the information and find out why the money was returned to this person who improperly acquired the tickets and defrauded hundreds of consumers, several of whom did not even receive the ticket offices.
In this regard, the press spokesman, Daniel Hernández, informed this medium that Ticketera does not have the right to seize anyone’s money, regardless of whether the purchase has been made illegally, since the resale of tickets is not allowed in Puerto Rico. .
He also indicated that it is the responsibility of each person to file a complaint with the police, in an attempt to recover their money.
Regarding the amount acquired by the fraudster in said transaction, Hernández acknowledged that he did not have the exact figure at the time, however he clarified that the ticket offices acquired were from different sections.
Likewise, he stressed that the call to consumers has always been to buy the ticket offices through the indicated platforms, such as Ticketera and the Coliseo de Puerto Rico, as was the case in this case.
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