2023-06-27 14:53:52
Japanese brand maintains the RA1000 seal of the Reclame AQUI website for the second consecutive year
The company has been in the Top 1 among automakers for two months
RIO DE JANEIRO – Nissan do Brasil’s work to achieve customer satisfaction is recognized by the Reclame AQUI platform, a reference for consumers with problems with products and services and which created the ‘RA1000’ Seal with the objective of referencing companies that stand out in the concern and take care of your customers.
This is the second consecutive year that Nissan has retained the badge for demonstrating its commitment to quality to its customers. Only 7% of the 610,000 companies that are on the Reclame AQUI website win this recognition of excellence, which further enhances Nissan’s work.
It is worth mentioning that the Japanese brand was in the Top 1 ranking of ‘Automakers’ in the last two months.
For a company to obtain this certificate, it is necessary to meet criteria such as ratings equal to or above 50, respond to more than 90% of consumer requests, have over 90% of cases solved, obtain an average score above 7 in the assessment of customers and achieve a score of over 70% on the ‘would do business with the company once more’ item.
Nissan’s work in serving its customers also made the brand a finalist for the Reclame AQUI award for the first time in 2020, and once more in 2021 and 2022
“We have the customer as the main motivation for everything we do and we actively work to improve and strengthen our processes in partnership with the Dealership Network to together welcome, reverse dissatisfactions and delight our customers”, says Lilian Poppi, Head of Customer Service Nissan Brazil customer.
Source:
1687878304
#Nissan #maintains #certification #excellence #customer #service
