2023-06-01 21:33:45
Almost a month ago, the Cuban Telecommunications Company, Etecsa SA., announced a new support platform for “Own” cards, a service available since 2002 in Cuba.
Acknowledging that they maintained “their utility for an important group of our users”, the company announced that “the cards that are currently enabled can continue to be used normally.”
However, several customers complained regarding problems related to the recharges or activation of the Propia cards, without a solution even in 30 days, as we published on our page.
From ETECSA they have recently reiterated that these problems reported following the migration of the platform, “have a solution if those affected go to their commercial offices”, according to use of Newspaper 26 of Las Tunas.
Data released by the aforementioned media outlet indicates that “some 70,000 Propia cards would not have completed the transition” in Cuba.
“When someone dials her account number, from her card that she had put money in, it tells you that your account number is incorrect. They must be thousands of pesos in the air. And at least I made the claim three days ago and no answers and I already know of many people in the same situation, “said a user quoted in the text.
PROBLEMS WITH OWN CARDS IN CUBA
Although they are increasingly out of use on the island, the Propia cards continue to be “the only means of communication for some segments of the citizenry, especially among those who are serving a prison sentence or soldiers in the Compulsory Military Service (SMA),” wrote the journalist István Ojeda Bello.
The company assured that “in the face of any problem in the use of its own service, you must make a report through the established service channels and provide your data so that our specialists can review your case and provide a solution to it.”
Likewise, they specified that the updating of the registration of the cards is the responsibility of the experts in the capital of the country, which delays the procedure.
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