“The Importance of Human Touch in the Workplace: Tips to Improve Performance and Avoid Losses”

2023-05-20 20:58:28

Dubai: «Gulf»

The Federal Authority for Government Human Resources discussed, during a recent virtual session, in which more than 400 employees and affiliates from inside and outside the country participated, under the title “The Human Touch in the Work Environment”, the impact of the employee’s psychological state on production, and what companies lose by neglecting the human side, And relying on modern technology in daily dealings between colleagues.

improve the performance

The virtual session was hosted by Maysoon Shah, a psychologist, who stressed the importance of the human touch in the work environment for customers and employees alike. As it improves the mental and emotional health of employees, increases their productivity, improves their performance and time management, which reflects positively on the happiness of customers, enhances their confidence in the institution, and raises their level of satisfaction with the services provided to them.

technology effect

She pointed out that modern technology and artificial intelligence techniques have negatively affected the reduction of the human touch in the work environment. As it has led, in one way or another, to an increase in the employees’ sense of isolation, and a decrease in their levels of satisfaction with the communication between the organization’s leadership and its employees, and it has also caused a rise in stress levels among the employees through the huge amount of information flowing through these technologies.

300 billion dollars in losses

Mason Shah stated, according to the results of an international study, that organizations around the world lose approximately $300 billion annually, due to employees feeling stressed, and that more than a million employees are absent from their work every day for the same reason, in addition to that 60% to 80% of accidents that occur In the work environment, it is due to stress and the employees’ feeling of work pressure.

And she warned that employees’ feelings of stress have many negative effects on the employees’ psychological and physical health. As it pushes them to social withdrawal, resorting to silence, and reluctance to actively participate in the work environment, it also causes them to sleep problems, stomach pains, frequent headaches, general fatigue and exhaustion, and lack of focus and attention.

Tips for leaders

She provided a number of advice to managers and leaders of institutions, to enhance the human touch in the work environment, including but not limited to: (listening attentively to employees and sympathizing with them, paying attention to their feelings, and providing support to them in case they need help, in addition to appreciating the efforts of employees, rewarding them, and praising them. them, and highlight their contributions).

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