2023-05-14 22:00:00
Page 0: Home Pages | Page 1 to 2: Pierre-Antoine Villanova – Preface | Page 3 to 8: Serge Rouvière – Introduction | Page 9 to 29: Serge Rouvière – Chapter 1. Understanding basic customer expectations | Page 31 to 48: Serge Rouvière – Chapter 2. Define a strategic project that makes sense and creates value for customers! | Page 49 to 66: Serge Rouvière – Chapter 3. Placing the trust of customers and employees in the company’s management system | Page 67 to 82: Serge Rouvière – Chapter 4. Imagine solutions that delight customers | Page 83 to 94: Serge Rouvière – Chapter 5. Moving from sales to consulting | Page 95 to 113: Serge Rouvière – Chapter 6. Aiming for excellence in the customer experience | Page 115 to 126: Serge Rouvière – Chapter 7. Freeing the energy of employees (or how to revolutionize team management) | Page 127 to 137: Serge Rouvière – Chapter 8. Encourage your partners to give the best of themselves | Page 139 to 149: Serge Rouvière – Chapter 9. A path to customer excellence | Page 151 to 155: Glossary | Page 157: Bibliography | Page 158: Ending pages.
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#Customer #culture #Dunod #Hors #collection
