2023-05-15 15:54:21
Posted
A useful reminder in LuxembourgDelayed or canceled flight? What you need to do
LUXEMBOURG – After several hazards in air transport in Luxembourg recently, the Ministry of Consumer Protection has published a reminder of what the passenger can claim.
From the strike in Germany to a computer breakdown, a window broken by a bird, weather conditions or even a “medical incident”, the disruptions concerning flights to or from Luxembourg have been repeated in recent weeks. Each time with an impact on travelers, at best delayed, at worst stuck.
This Monday, the Ministry of Consumer Protection deemed it useful to recall the possibilities of recourse available to the passengers concerned.
If your flight is delayed
Your flight of less than 1,500 km is more than two hours late? Your flight between 1,500 km and 3,500 km is more than three hours late? Your flight outside the European Union is more than four hours late? Then you are entitled to “one meal, one drink and two phone calls”.
If your flight outside the EU was delayed by more than four hours, you can also request a refund of your plane ticket, “regardless of the planned distance of the flight”. You must contact your airline for this.
If your flight is canceled
You have two options: request the airline to obtain reimbursement for your plane ticket, or request “a replacement flight with similar transport conditions as soon as possible”.
Again, each passenger is “entitled to support including drinks, a meal, a possible overnight stay and two free telephone calls”. If this support has not been offered, you can later ask the company to reimburse the costs that you have advanced. Keep your receipts, especially in case of hotel expenses.
“However, you are not entitled to further damages if the cancellation is due to exceptional circumstances, such as a damaged track,” says the Department of Consumer Protection. This was precisely the case on Sunday with the temporary closure of Findel airport.
The airline must answer you
In the event of a refund request, the airline generally has two months to respond to the consumer. “If you are not satisfied with the answer, then you can file a complaint with the “Passenger Rights” service”, indicates the Ministry of Consumer Protection.
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