“Scammed for a Free Product: The Truth About Door-to-Door Sales and Contracts”

2023-05-09 09:40:06

It was a demonstration. A simple demonstration in the purest tradition. “I had invited a representative because I had nothing to pay to obtain a Purello, a small deodorant”, explains to the Nieuwsblad Anneleen. The Belgian had fallen in love with the product and the thought of getting the product, worth 135 euros, for free probably caused her to let her guard down. “All I had to do was listen to an explanation of the superior version. The Ritello, a big air freshener that also vacuums. »

The demo goes on and ends with the signing of a document to have the famous Purello so desired. Before leaving, the representative also hands him another paper, “without info”, to sign and offers him the possibility of keeping the big vacuum cleaner worth 2,800 euros. “I might give it back when my Purello was delivered,” she explains. A nice offer. A little too pretty…

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A few weeks later, Anneleen will fall from above when she opens her mail. “I received documents explaining to me how I might repay my debt. “A heresy since it had signed for a “free” product. “It turns out that I had to pay 100 euros for the next 36 months. That’s a total of 2,800 euros for the Ritello! This famous Ritello that the representative had left for him as a test.

The company never gives up

While trying to cancel this sale with Bosair, the company behind the brand, Anneleen learns that it is too late and that she must pay this sum. Indeed, in Belgium, consumers have 14 days to change their mind and terminate a contract free of charge. A deadline that was largely exceeded here.

Society takes refuge behind the law. “The gift she signed for has been delivered. She was also given the sales contract she had signed, with the seller’s phone number. She says herself that the seller called and the sales contract clearly states what to do if she wants to cancel the purchase. She had to send a registered letter within 14 working days. We haven’t received that,” Bosair says. What Anneleen refutes. “I called the saleswoman to find out when my Purello would arrive. I didn’t know anything regarding a contract. The saleswoman hadn’t left me a copy! »

For now, despite the intervention of our Flemish colleagues, the situation is still not resolved. Bosair refuses to terminate the contract even if the FPS Economy recalls that it is prohibited, in the context of a door-to-door sale, to conclude a contract immediately. Here once more, the company has a ready answer: “No credit agreement was signed on the day of the sale”. Special…

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