Page 0: Home Pages | Page 0: Sandrine Weisz – Preamble | Page 3 to 6: Sandrine Weisz – Chapter 1. Where and why? | Page 7 to 9: Sandrine Weisz – Chapter 2. Why does an interlocutor become difficult? | Page 11 to 20: Sandrine Weisz – Chapter 3. How to desensitize to difficult behaviors? | Page 21 to 27: Sandrine Weisz – Chapter 4. How to regulate an audience? | Page 29 to 34: Sandrine Weisz – Chapter 5. How to have authority without being authoritarian? | Page 35 to 36: Sandrine Weisz – Conclusion (part 1). Mini-procedures or techniques for dealing with difficult personalities | Page 39 to 45: Sandrine Weisz – Chapter 6. The technical expert | Page 47 to 52: Sandrine Weisz – Chapter 7. The incompetent naive | Page 53 to 57: Sandrine Weisz – Chapter 8. The narcissistic intrusive | Page 59 to 62: Sandrine Weisz – Chapter 9. The enigmatic mute | Page 63 to 67: Sandrine Weisz – Chapter 10. The complexed senior | Page 69 to 73: Sandrine Weisz – Chapter 11. The off-topic specialist | Page 75 to 80: Sandrine Weisz – Chapter 12. The overbooked gesticulator | Page 81 to 85: Sandrine Weisz – Chapter 13. The Zapper “Generation Z” | Page 87 to 93: Sandrine Weisz – Chapter 14. The unpredictable leader | Page 95 to 98: Sandrine Weisz – Chapter 15. The voluntary saboteur | Page 99 to 108: Sandrine Weisz – Chapter 16. The recurring critic | Page 109 to 114: Sandrine Weisz – Chapter 17. The smartphone addict | Page 115 to 119: Sandrine Weisz – Chapter 18. The systematic latecomer | Page 121 to 125: Sandrine Weisz – Chapter 19. The moral stalker | Page 127 to 131: Sandrine Weisz – Chapter 20. The anxious quibbler | Page 133 to 137: Sandrine Weisz – Chapter 21. The incorrigible chatterbox | Page 139 to 143: Sandrine Weisz – Chapter 22. The ironic insinuator | Page 145 to 148: Sandrine Weisz – Chapter 23. Reluctant to change | Page 149 to 153: Sandrine Weisz – Chapter 24. The peremptory aggressive | Page 155 to 159: Sandrine Weisz – Chapter 25. The polemicist in bad faith | Page 161 to 162: Sandrine Weisz – In conclusion… (general) | Page 163: Bibliography | Page 164: Ending pages.
