More than a year ago, Johan Vrolix ordered his new American fridge on Bol.com. Unfortunately, not everything went as planned. “It was delivered two days later, but the stainless steel door was full of dents, as if someone had thrown tennis balls at it,” he told our colleagues at HBvL.
After complaining, Johan received a voucher and ordered his new fridge. Problem: it turned out to be faulty once more. Despite the arrival of a technician, impossible to repair it. It was only following the sixth substitution that the Belgian was finally satisfied: “We mightn’t believe our eyes”. But not without difficulty, since it took the visit of three technicians to overcome the problem presented by this last fridge.
“The store gave me a plate with the inscription ‘Everything comes in time to who knows how to wait’ and a voucher to fill my fridge”, then laughed Johan, who can finally take advantage of his American fridge. .
