It hasn’t been long since the Bradesco began to support the Apple Pay for the cards American Express (AMEX) — it was in November last year — but customers with brand cards are already facing problems with Apple’s digital wallet.
As reported by Folha de S.Paulo and confirmed by MacMagazineusers are having problems when making payments via NFCNear field communicationor proximity field communication.”>1with the recurring appearance of the error message “invalid mode, use card or chip”.
our collaborator Marcelo Melo is one of those who have been facing the problem. According to him, the unwanted message has been appearing for over a week, especially when there are attempts to carry out transactions over R$10.
On Twitter, the reporter lucas braga revealed that even transactions that do not involve a machine — such as, for example, a payment in the Uber application — are having problems. A screenshot shows that the AMEX card was declined as a payment method in the travel app.
No Complain here, it is also possible to observe an increase in the number of complaints related to the terms “AMEX” and “Apple Pay” together in recent days. Before that, with one exception — complaints that cited the two terms together practically involved problems when adding cards to the Wallet (Wallet) — and not how they work once added.
“I have an AMEX card registered with Apple Pay, which has always worked normally. When trying to use the aforementioned card last weekend, I had all purchases made by contact denied”, complained one of the users.
wanted by SheetBradesco exempted itself from any responsibility in relation to the problem, claiming that the acceptance or not of the payment is the responsibility of the brand and the machine manufacturers.
In the Bradesco Cartão process, there is no error that causes the transaction to be denied or the card to be blocked due to Apple Pay. Occasional cases regarding acceptance are duly handled through the bank’s channels.
Cited indirectly by the bank, American Express did not respond to the newspaper’s requests for contact. Apple, ditto. In any case, we will continue to follow closely.
Is anyone out there also having problems? ????
