The failures that occurred following the commissioning of the new SAAQclic site “might have been worse,” said Dave Leclerc, vice-president of marketing strategies and road safety for the state-owned company, which plans a return. normal in April.
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«[Il y a] 150 more employees from other SAAQ sectors who will be deployed in customer service. […] There are also retired people who have agreed to come and lend a hand over the next few days,” said Dave Leclerc on QUB radio.
Photo Antoine Lacroix
Long lines have formed in front of several SAAQ service points, like this one in Place Longueuil, as the state-owned company resumed operations following an almost total one-month hiatus.
At the microphone of Philippe-Vincent Foisy, he wanted to be reassuring and recalled that the SAAQ’s computer system is “complex”.
“Yes, there have been tests [du nouveau système SAAQclic] Before. But in a test environment, you can’t see all the errors that might happen. […] Subsequently, when we put into production, we see other anomalies,” he explained.
“There is always a period of adaptation, of breaking in [d’environ trois mois] and we are still in there, so since February 20, we have been correcting dozens and dozens of situations that we have observed.
“Could we have done better, certainly, might we have done worse? I think so,” added Mr. Leclerc.
He also expects that there are “still technical errors”, but ensures that the technical teams are working 7 days a week and 24 hours a day to resolve them.
According to him, the return to normal will be at the end of April, or even a little before.