A female netizen from Guangdong Province in mainland China went to eat at a food stall. When she checked out, she found that she was charged a service fee because she was greeted with “Happy New Year” by the clerk during the meal. (Picture / Recap from Weibo / Headline News)
A female netizen from Guangdong Province in mainland China said that she went to a food stall to eat late at night on the 2nd. When she checked out, she found that she was charged an extra RMB 10 (approximately NT$44) because she was greeted with “Happy New Year” by the clerk during the meal. RMB) service fee; followingward, the person in charge of the store clarified that it should be caused by the waiter not paying attention to the checkout. Relevant personnel of the local government said that relevant personnel will be arranged to learn more regarding the incident in the future.
According to comprehensive land media reports, a female netizen in Zhongshan City, Guangdong Province posted on a social platform that she and her friends went to a food stall in Shiqi District to eat late at night on the 2nd. When she found out that there was an inexplicable charge of 10 yuan on the bill, she was dumbfounded when she saw it, and immediately asked the staff present, but she was responded with “this fee must be charged, the company has regulations.”
Checking the screenshots of the female netizen’s post, she replied that the 10 yuan (regarding NT$44) may be an additional service fee when asked by other netizens. ) also said that it was New Year’s greetings to each of our tables, which sounds strange.” Another person pointed out, “It’s the tenth day of the (first month) and everyone has gone to work. Wouldn’t it be nice to charge an additional New Year’s service fee? Would it be a bit too outrageous? Take a step back and say, even if you really want to charge more, don’t you inform in advance of the non-compliance?”
Afterwards, the person in charge of the store clarified on the 7th that January 21st to 29th coincided with the Lunar New Year’s Eve to the eighth day of the first lunar month. Because the salary of the staff was calculated at three times, the service fee was specially charged to customers. After that, everything returned to normal However, the day when the female netizen went to dine on the 2nd was the twelfth day of the first month of the lunar calendar. The person in charge explained that it should be caused by the waiter not paying attention to the checkout. .”
The person in charge further pointed out that during the Spring Festival, many businesses will increase their meal prices by 10 to 20%, and they only charge an additional service fee of RMB 10 (approximately NT$44) per table. He also mentioned that the clerk will clearly explain the service fee to be charged to each table of customers, so he does not know why customers still complain.
The local General Administration of Market Supervision stated that the premise of charging additional service fees is to protect consumers’ right to know. The price should be clearly marked and announced in advance, and communication and explanation should be done well; Not doing a good job at this. Relevant personnel revealed that the matter has been recorded and will be there to learn more regarding it.
