A keen reader of Journal took only a few minutes to find the ski equipment of another traveler that Air Canada has been looking for for a week at the Montreal-Trudeau airport. But as incredible as it may seem, the unfortunate skier still does not manage to recover his boards.
• Read also – Equipment lost by Air Canada: his ski trip turns into a nightmare
Laurent Tremblay returned to Montreal on January 9 from a ski trip to Switzerland with $10,000 worth of equipment in his luggage, his own and that of his wife who has extended her stay in Europe.
But the precious equipment was not in the oversized baggage area, where it should have been.
“We were at least fifteen skiers hanging around without having any information. We were finally told that our luggage had been taken down from the plane, but that they did not know where it was,” the 26-year-old told the Journal, here.
It was around 2 a.m. Monday morning when a reader from the Journalwho wishes to remain anonymous, landed at Montréal-Trudeau following returning from a trip to the Dominican Republic.
One of the notifications she then received on her phone was the article recounting Mr. Tremblay’s setbacks.
Photo Agence QMI, Thierry Laforce
At a good place
Since her husband had brought his golf bag with him, he and the reader found themselves in the non-standard luggage sector.
“I saw next to luggage piled up all crooked, including a lot of ski bags. I thought I was a little intense, but I went to see. From the third ski bag, I came across Mr. Tremblay’s label,” she explained.
The late hour and the fact that she was working today meant that the efficient detective preferred to advise The newspaper rather than trying to contact Air Canada.
“I don’t know how Air Canada can take so long when the non-standard baggage all comes out of the same door and they’re all there waiting. Our luggage is precious. We don’t want to lose them. As soon as we get off the plane, we hurry to get them back,” adds the traveler, who was worried regarding knowing they were unattended.
Photo provided by an anonymous traveler
Impossible to recover
Laurent Tremblay confirmed to Journal that it was indeed his equipment. And as unbelievable as that may seem, he still can’t get it back.
“I spent an hour this morning with Air Canada customer service. I was served in English even though I selected the French option. I was told with a heavy accent that it took 24 to 48 hours to process requests following landing even if it’s been more than a week, ”argues Laurent Tremblay.
“I told them where my bag was and sent them a picture,” he continues. They told me they understood my frustration and that their agents were looking for them.”
When he was told that the luggage had not been lost and that it would eventually be sent to him by mail, Mr. Tremblay offered to go and pick it up directly at the airport.
“They replied that it was possible, but that I might not be sure that they would have found them. And I can’t pick them up where they are because it’s in an international zone,” he laments.
Photo provided by an anonymous traveler
Plan B
Desperate to be able to continue his ski season, he thinks of asking pilot friends to pick them up when they return from an international trip.
“I’m convinced that we don’t have the right to do that, but I don’t have that many options. I saw messages on Facebook that several of the oversized bags had arrived between January 2 and January 9 and that anyone might take them, ”he worries.
Laurent Tremblay does not accept the way the file is handled.
“The worst thing is the quality of service. To be told that I will have an answer in 45 days. In any other industry, that would be unacceptable. It makes no sense,” he complains.
Reply
The newspaper questioned Air Canada while advising them that the information on the luggage which accumulates was circulating on social networks.
“We are not in a position to comment on the information circulating on social networks, not having seen it. That said, our team is actively working to reunite luggage with our customers. As this is baggage from an international flight, it will remain in the customs area, where access is limited to passengers, until we are able to confirm its arrival in Montreal. . We communicate directly with our customers to ensure their support,” replied the company’s media relations department.
—With the collaboration of Jérémy Bernier