Stock of AMD’s Radeon RX 7900 XTX reference graphics cards is reportedly running out as the company attempts to satisfy return-item requests for overheated cards.
AMD no longer has Radeon RX 7900 XTX reference graphics cards to respond to overheating card feedback
This is the third report of current issues for the AMD Radeon RX 7900 XTX Reference Graphics Cards. reported by Igors Lab. The latest information suggests that AMD is out of stock for its reference Radeon RX 7900 XTX graphics cards, also known as the MBA (Made by AMD) variant. These graphics cards have a fundamental flaw in the thermal solution which causes them to overheat & this has already been confirmed by AMD itself.
In emails sent by various partners, buyers who have made a return request for Radeon RX 7900 XTX reference graphics cards will have to wait at least two weeks before their cards are replaced. All costs would be covered by AMD itself, but AMD advises that since the cards are in limited supply, it might take longer than usual.
Here is the automatically translated version of the two emails sent by the company to a customer. (Credits: Igors Lab):
Email #1
(AMD) Dear Sir, Thank you for your response and for sending the files. Please let us know if you would like a refund or replacement. Please note that it may take approximately 2 weeks for a replacement to be dispatched. If you decide to request a refund, you need to know. AMD does not provide shipping labels for returning the card, so you must bear these costs yourself. For any other questions, I remain at your disposal. Sincerely, Your AMD Customer Service
Email #2
Dear Sir
We thank you for your patience.
We understand that you want a replacement for your RX 7900 XTX. It is important to know that at this time we are unable to replace your card as we do not have stock available in our warehouses. We will be able to start the process as soon as stock is restocked, but at this time we do not have an estimated date for restocking. If you prefer a refund instead, we can process that refund immediately and provide you with a return label so you can send the card back to our warehouse.
If you would like to wait for an RMA, please provide the following information.
- The maximum temperature of the junction and the normal temperature of the GPLI at that time.
- How long did it take. until this temperature is reached, – What application (game/benchmark/stress test) were you using when you noticed these temperatures?
Let us know how you would like to proceed. For other questions, I remain at your disposal. Good for you
Your AMD Customer Service
But in the most recent email, it appears AMD has recanted its 2-week statement and has now indicated a ” unknown period“, which indicates several things. It looks like AMD received a lot of RMA requests for the Radeon RX 7900 XTX reference graphics card, otherwise the initial supply wouldn’t have been as large as advertised and would have already sold out. It’s also possible that the total number of graphics cards affected by the thermal design flaw might be much larger than expected. We have already heard of thousands of reference models that would be affected by the problem.
As the release of the latest GPUs brings many miscellaneous issues, we are still waiting a while before updating our comparison of graphics cards.
