Criticized for two weeks for the deficient management of its activities, Sunwing’s management said it was “deeply sorry” for having disappointed its customers.
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In a written statement released Thursday, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado made their mea culpa while trying to be reassuring to the coming.
“We have experienced egregious failures in implementing our response to the delays caused by severe weather conditions, the consequent disruption of which has limited our ability to reposition aircraft and crews at other airports so that we can mitigate delays. flights.”
Compensation promised
The management also recalls having since yesterday succeeded in completing all the passenger recovery flights related to the holiday disruptions and undertakes to comply to the letter with the Canadian Air Passenger Protection Regulations.
“We are actively accepting all eligible compensation claims. Customers can submit their complaint requests at: sunwing.ca/fr/sunwing-airlines/reclamation-retard. In addition, customers may send for review their receipts for any related expenses incurred at destination to Sunwing Cares at sunwing.ca/fr/sunwing-cares».
More details will follow.
- Listen to the interview with Jacob Charbonneau, CEO and co-founder of Vol en tard on Alexandre Moranville-Ouellet’s show via QUB radio :
