We are aware of the challenges faced by customers
E-commerce firm Flipkart is launching repair, maintenance and installation services for all home appliances on its app. This is the first time that Flipkart has included such services.
In partnership with service arm Jeeves’ chain, the company piloted repair services for home appliances a few months back. Flipkart also offers door-to-door services. With this, Flipkart will compete with Unicorn Urban Company and startups like Mr Right and OnsiteGo.
‘At Jeeves, we continuously strive to provide efficient, customer-centric following-sales services. We are aware of the challenges customers face in getting reliable following-sales services from unorganized and offline service providers and introducing appliances. Services on Flipkart App Customers will now have access to convenient, reliable and cost-effective following-sales services backed by repair guarantee for home appliances, said Nipun Sharma, CEO, Jeeves, Flipkart Group.
Jeevan has over 300 walk-in service centers, over 1,000 service partners and 9,000 trained engineers across 400 cities. By providing this service through Flipkart, Flipkart can provide better following sales services to the users.
