In a recent catalogue, Carrefour posted a promotion of 40% for the purchase of a pallet of pellets. “A mistake” quickly rectified. However, in Dijon, the brand finally agreed to apply the discount to a customer.
Monday, November 28, Maxime was finally able to buy a pallet of wood pellets at €500 instead of €833 in a Carrefour in Dijon, reports The Public Good. That is a reduction of 40%. A great promotion that appeared on the national catalog of the brand dedicated to Black Friday, over the period from Friday 18 to Monday 28 November.
Faced with the shortage and the rise in the price of pellets, Maxime then took his morning on Friday, December 18, and went to the store with a trailer he had rented. However, when he arrived, he was quickly disillusioned: the discount displayed was no longer – 40% on the pallet, but… – €40.
Indeed, Carrefour had quickly invoked “an error” in its online magazine and in a message at the reception and in the department concerned.
Contacted by our colleagues, the UFC-Que Choisir, had indicated that this rectification was not sufficient. “Unless the consumer is in bad faith, the professional must assume the prices displayed, on a catalog or in the store, even if there is an error”. It’s done.