The “Executive” congratulates Sharjah Airport on the first level of customer experience

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Sultan bin Mohammed chaired the council meeting and discussed the follow-up to development plans

October 11 2022

14:21 pm




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2 minutes

His Highness Sheikh Sultan bin Muhammad bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, Chairman of the Executive Council, chaired on Tuesday morning, in the presence of His Highness Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Deputy Chairman of the Executive Council, the council meeting held in the office of His Highness.
During its meeting, the council discussed a number of topics on its agenda, concerned with following up the comprehensive development plans in the emirate, through modern projects, developing government work, and providing the best services to citizens and residents of Sharjah.
The Council reviewed a presentation on Sharjah International Airport obtaining the approval of the first level of the Customer Experience Program at the airport, from the Airports Council International, where the airport met the necessary requirements, to become one of eight airports in the Middle East that obtained the accreditation.
This accreditation is a result of the integrated system according to which Sharjah International Airport operates, in order to ensure customer satisfaction, and to provide additional services of high quality that enhance the distinguished travel experience through the airport.
The Council commended the efforts made at the airport to develop services and reach advanced centers, in accordance with international standards. Directed to continue updating systems and services.
The council was briefed on the response of the Department of Planning and Survey to the recommendations of the Sharjah Consultative Council, related to discussing the department’s policy, which confirms the important and integrated roles between the Consultative Council and the departments and bodies of the Sharjah government, and in a manner that enhances community participation through the council in decision-making and communicating the needs of the community.
The department’s response included working in coordination with the relevant authorities to implement the recommendations, and to continue developing digital and other services.
The Council directed to work more and effectively, in coordination with the Advisory Council, to put into practice the various recommendations and proposals related to all government agencies, which would reflect on the stability of society in all its categories, and contribute to the development of government work. (wam)

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