11:06 PM
Saturday 27 August 2022
Books – Muhammad Obaid:
Lieutenant-General Mohamed Abbas, Minister of Civil Aviation, surprised an Egyptian passenger, Ahmed El-Mahlawi, with a phone call upon his arrival from abroad, following his bags had been damaged at Cairo International Airport. Between him and the minister on his personal Facebook page.
Al-Mahlawi said on “Facebook”: “Yesterday, I arrived at Cairo International Airport on an EgyptAir flight. I immediately went to the airport baggage service employee of the company and made a report of the incident to prove the condition of the bag. I also submitted a complaint to the Cairo International Airport management, and then I left the airport for my home.
Al-Mahlawi continued, when I arrived home directly, I received a call from an (unknown) number, and when I opened the call, the speaker said to me by letter, “Dr. Ahmed Al-Mahlawi is with me – I replied yes, he regretted it. He said to me with you, Lieutenant-General Muhammad Abbas, Minister of Aviation,” and I deeply apologize to you for what happened to your suitcase. And “I have issued orders to the officials of EgyptAir to compensate you for what happened, financially and morally, because our goal at the Ministry of Aviation and EgyptAir (the national company) in light of the direction of the Egyptian state and the directives of the President is the satisfaction and happiness of customers and all dealers and to provide a service of the highest international quality levels for the Egyptian citizen.” “.
Al-Mahlawi said, following closing the call, I received three calls from three officials of EgyptAir, namely (Ayman Al-Hakim, director of the complaints department, Laila Fahmy, customer service director, and Ahmed Abdel-Mardi, director of baggage service), and they all told me that the company apologizes deeply to you for what happened, and that the company will compensate you. Any compensation that satisfies you materially and morally, whatever it is, and the most important thing is the satisfaction and happiness of EgyptAir customers.
Al-Mahlawi added the lesson learned: “Egypt is indeed changing for the better, and it has never happened before in any country in the world that a minister calls himself a citizen following a few minutes of submitting his complaint to apologize to him.. This proves that the political leadership of Egypt during the era of President Abdel Fattah El-Sisi is different from any eras.” It went ahead and raised the slogan of the Egyptian citizen first, forever and always.”
