PostedAugust 12, 2022, 3:29 PM
Long queuesAmsterdam airport to compensate injured travelers
Schiphol Airport, one of the busiest in Europe, has issued an apology to passengers who missed flights due to huge queues at security checks.
Affected travelers have until September 30 to file a claim.
AFP
Like many other airports in Europe, Schiphol Airport in Amsterdam has experienced major disruption in recent months due to a lack of staff, as the airline industry recovers from the Covid-19 pandemic.
“A lot of people have been really looking forward to their holidays abroad, especially following two years of Covid. We are very sorry that some people missed their flights due to the long queue at the security checkpoint,” commented Dick Benschop, CEO of Schiphol Airport, on Thursday evening.
A compensation scheme, developed in consultation with a Dutch consumer group, will reimburse costs incurred by travelers who missed their flights between April 23 and August 11, the Dutch airport said. These costs include booking a new flight, finding another flight or another means of transport, as well as accommodation costs near Schiphol.
Number of passengers capped until October
Affected travelers have until September 30 to file a claim. Schiphol has capped passenger numbers since July and says the measure will continue until at least October in an attempt to reduce queues as “virtually everyone at the airport is under -staff”.
(AFP)