Jiaxing takes the lead in promoting the “six-in-one” integration reform of public utilities in the province
Source of information: Jiaxing Daily
Views:
“I’m here today to apply for the real estate certificate, as well as the transfer of water, electricity, and gas. In the past, I had to go to different places to do these businesses. Now I only need to go to one window to do all kinds of business, which saves me a lot of time. It’s very convenient.” A few days ago, Mr. Zhang, a citizen, successfully completed four things at a window of the Jiaxing Municipal Affairs Service Hall, and he mightn’t help but praise him once more and once more.
The convenience Mr. Zhang has experienced stems from the “six-in-one” integration reform of public utilities that Jiaxing has explored and promoted. In recent years, Jiaxing has focused on the expectations of the masses and the needs of enterprises, and has taken the lead in implementing the reform of public utility service integration in the province to comprehensively improve the sense of gain and satisfaction of the masses. “In the past, public utility services such as water, electricity, and gas were located in different business halls, and the masses had to travel to many places to handle different businesses, and the procedures were cumbersome. The integrated management of public utility services allows the masses to leave the town, enter one door, and one door. Window-style ‘handling matters in six major areas, truly realizing convenience and benefits for the people.” said the relevant person in charge of the Municipal Affairs Data Office.
Focusing on 6 fields such as water, electricity, gas, public transportation, citizen card, and Wasu TV, the Municipal Affairs Data Office sorted out and screened out 67 high-frequency public utility service items such as water meter transfer, water supply application, and personal customer gas connection application. Set up a “comprehensive acceptance window for public utilities”, and integrate into the convenience service centers of each town (street) to realize one-time collection of application materials, one-time verification of identity information, simultaneous parallel approval in the background, and unified issuance of certificates. At present, the public utility service integration reform has been implemented in all the county (city, district) and town (street) government service halls in the city, and the comprehensive window has accumulated 508,000 cases for the masses.
In order to improve service quality and enhance the sense of gain of the masses, the Municipal Affairs Data Office has also launched a multi-span linkage model of “cross-regional, cross-industry, and cross-level” in the field of public services, and established a “one-window acceptance platform for public utilities” to achieve six major categories. “One-stop service for public service matters”, this move is at the forefront of the province.
Relying on the “One-Window Acceptance Platform for Public Utilities”, Jiaxing has established a service network covering administrative service centers at all levels, and has achieved general access within the region. The window service personnel can “order meals” jointly according to customer needs, “following entering the user’s ID card information into the platform, the platform can automatically obtain the relevant information of the user, and handle water, electricity, gas and other services at the same time in the background, which is greatly optimized. In order to improve the handling process and improve the efficiency of business acceptance.” said the relevant person in charge of the Municipal Affairs Data Office. Not only that, the Municipal Affairs Data Office also incorporates public utility services into the integrated self-service machine, giving full play to the advantages of intelligent self-service terminals with wide distribution and strong radiation, allowing enterprises and the public to handle the services nearby, and creating a 7×24-hour “open” government service hall.
Providing high-quality public services to the masses is an inherent need for common prosperity. As a field closely related to the masses, high-quality sharing of public services is also the focus and difficulty of promoting common prosperity. The relevant person in charge of the Municipal Affairs Data Office said that the integrated management of public utility services is an important step taken by Jiaxing to promote common prosperity, which not only effectively promotes cost reduction and efficiency improvement in the public utility sector, but also greatly improves the quality of public utility services. “We will continue to advance the reform requirements of ‘one-window acceptance and integrated services’, continuously meet the people’s needs for a better life, and form a public service sharing pattern that is compatible with common prosperity, and quantify indicators to make public utility service work. See, post it.”
