Physical altercations, suitcases, objects and spit thrown… Passengers, visibly exasperated by the crisis in Canada’s airports, are venting their frustration on airline employees.
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“It drains us mentally. It’s true that you shouldn’t take things personally, but it’s very hard,” said a flight attendant, who deplores the behavior of the passengers.
Passengers attack employees’ equipment, throw them on the ground, try to throw luggage at them, she explained, at Pierre-Elliott Trudeau airport.
This same employee admitted to having never observed such an atmosphere in her 10-year career. “It looks like the passengers have gone crazy,” she reportedly told an LCN reporter.