The HSBC Internet Banking APP and ATM malfunctioned before this followingnoon (5th), and the mobile banking APP and Internet Banking showed “The transaction instruction has been interrupted and the system is currently undergoing maintenance”, and it was not even possible to log in following that. Some readers complained that Hang Seng Bank ATMs also displayed “Suspended Service”. HSBC and Hang Seng Bank responded to the inquiries and stated that due to system failures, some services might not be processed, and they are undergoing emergency repairs and will be processed as soon as possible. ATM services under Hang Seng Bank resumed operations at 1 pm.
Today is the race day. Some horse fans want to use HSBC online to pass the number, which is also affected. Mr. Li, a horse fan who has not been to the racetrack for a long time, is a customer of HSBC. , He said that he encountered this problem for the first time and admitted that it was inconvenient. He planned to ask a friend to borrow money and go to the racecourse counter to bet hundreds of Hong Kong dollars in cash. Another horse fan, Mr. Qu, specially booked a station to watch the race. He said that although he was not a customer of HSBC, he believed that the accident would have an impact on the betting of horse fans and hoped that the system would be repaired as soon as possible.
The online banking apps and ATMs of HSBC and Hang Seng Bank were both malfunctioning and unable to be used. The ATM screen displayed “The transaction instruction has been interrupted and the system is being repaired” or “The card might not be retrieved”, prompting users to call the hotline. A reader reported to “East.com” that he wanted to use HSBC’s online service at regarding 11:45 this morning, but the screen showed an error. Later, he went to the Cheung Fat Village branch in Tsing Yi to use the ATM, and the ATM at the scene was also suspended. service, making him unable to withdraw money and check the balance. However, some members of the public pointed out that the HSBC branch in the second phase of Causeway Bay Plaza can be used to withdraw cash from ATMs. As for Hang Seng Bank’s mobile app, it may not be possible to log in, because the user’s login information is incorrect. As for the instant payment tool “FPS”, other accounts cannot transfer funds to Hang Seng accounts via “FPS”.
