The holidays have gone wrong for a British family from Norwich. Louise Turner, 37, spent £1,000 on Booking.com for a guesthouse in Newport, Isle of Wight. Unfortunately, once we arrived there, the family realized that an error had occurred during the reservation. Their home was in Newport, Wales, not the Isle of Wight.
Louise refers the fault to Booking and seeks to be reimbursed: “ Newport was incorrectly listed on the website “says the mother who had to borrow money from her father to pay for her new hotel. ” We had to pay for a new accommodation with money we didn’t have and Booking.com doesn’t want to refund us. They don’t even respond to our messages anymore. ».
” It is shameful ”
The mother of two accuses Booking of denying having made a mistake on its website: “ They have now fixed it and still refuse to give us our money back, it’s a shame ».
Contacted by our colleagues from Daily MirrorBooking reacted: “ We have reviewed the booking in question and have verified that all contact details in the original listing are correct, including all information sent in the customers confirmation email, which confirmed the details and location of the property via a card. Although we are sorry to hear of this person’s disappointment, we urge all customers to check all details carefully before confirming their booking. ».