The vice president of the Jelpit.com platform tells how this initiative came to promote job creation in Colombia.
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Paola Suárez comments that the Jelpit.com platform works with four pillars: job creation, sustainability, technology and high quality standards. / Private file
Paola Suárez comments that the Jelpit.com platform works with four pillars: job creation, sustainability, technology and high quality standards. / Private file
How did the idea of creating Jelpit.com?
Jelpit.com was born out of the need to generate work and well-being in a country with high unemployment rates, which the pandemic increased, while helping people in their home, companies and groups. We are a platform of integral solutions, which works for the challenges, needs and services that users require in their day to day.
What are the fundamentals of this platform?
It is a combination of four fundamental pillars: job creation, sustainability, technology and high quality standards. We accompany all Colombians when they need an expert for those tasks that they do not know how to do or when they simply do not have time. At Jelpit.com we design services for the welfare and tranquility of the user, such as repairs, maintenance, consulting, cleaning, and disinfection of residential and business spaces, among others.
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How does this platform work?
Jelpit.com is a friendly digital platform that, thanks to its technology, allows you to select and schedule services (according to the desired day and time). In addition, it has several means of payment enabled. It is not an app, but anyone can access it without the need for downloads.
What are the advantages and disadvantages that you have had with the launch of the platform?
Everything has really been positive even with the challenges we have. Every time we understand how to better adapt to the needs of our clients. We have an intuitive and agile platform that facilitates access. Our portfolio is broad, not only in individual services but also in packages.
Has the platform met the objectives set since its inception?
Completely. A sample of this are the numbers we had in 2021, when the brand showed a 30% increase in the number of technicians involved. In addition, more than 75,000 services were provided and the lines that grew the most were: companies, with an increase in the number of requests attended by 388%, in person-households it reached 317% and joint, by 100%.
Have you studied the possibility of expanding to other Latin American countries?
The brand has been in the Colombian market for two and a half years and, for now, our goal is to continue focusing on the country and add value to both families and companies in Colombia.
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What is the social commitment of the platform?
Hand in hand with our allies, we are committed to promoting employment in the country. Our experts enjoy all the benefits of a formal job: remuneration for service, parafiscal contributions and a labor monitoring process that includes permanent training for operational processes and special certifications, among others. Through digital tools, such as tutorials, podcasts and some practical face-to-face spaces, we develop ongoing training protocols.
From your role as vice president, what strategies will you be promoting to make life easier for Colombians?
One of our precepts is to be digitally friendly. For this reason, we generate alliances with large companies and more than ten e-commerce and retail platforms to reach more Colombians. We hope to increase the services dedicated to allowing a large number of users to self-manage their payments and we are working to expand more payment channels.
What are the challenges for 2022?
At Jelpit.com, the goal for this year is to continue growth and specifically in homes. In that sense, we hope to be more agile and efficient through the use of more technological tools. In addition, we intend to diversify our offering to include a focus on pets. Likewise, we plan to implement new sales channels supported by our allies. In companies, it is expected to generate a benefit for SMEs destined to savings and efficiency in their activities.