2024-02-13 18:04:58
An Ontario woman who ordered Stanley mugs saw her delivery turn into a disaster following she started receiving numerous calls from other customers looking for their packages at her home following getting the same tracking number.
Tracy Kampferseck wanted to give her daughter a gift by ordering her a popular Stanley brand mug and took the opportunity to treat herself to one for Valentine’s Day, CTV News reported Monday.
Although she received her package, she also began to receive numerous calls and messages from across Canada – even from Newfoundland – for customers who had not been as lucky.
Looking at their tracking number, all other customers saw that their package appeared to be delivered to an address in Ontario: Ms. Kampferseck’s. However, the latter had only received her own package.
For several days, the Ontarian also received visits from UPS delivery men who tried to get their hands on these famous packages which were indicated as being delivered to her home.
It was during these conversations that she finally realized that everyone had the same tracking number as her when placing their orders.
“They said there were 91 investigations underway […] regarding my tracking number,” she explained to the media. “At that point, I’m very scared that people will show up at my door.”
An internal investigation was launched on UPS’s side, even though the tracking number was generated by Stanley. The mug company has yet to provide an explanation.
“I have called them every day to ask for news and all they tell me on the phone is that the matter is under investigation and that someone will get back to me,” said Mrs. Kampferseck.
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