NVIDIA has finally issued an official statement regarding the problem with meltable 12VHPWR power connectors connected to GeForce RTX 4090 graphics cards. A weeks-long investigation by the company showed that the connector was incorrectly connected to the connector.
NVIDIA said that it is aware of regarding 50 cases of reflow connectors worldwide. To date, the company has concluded that a common cause of the problem is that “the connector was not fully inserted into the video card“. Actually, the specialists of the GamersNexus YouTube channel, who conducted their independent investigation, came to similar conclusions the other day.
Top – incompletely inserted connector, bottom – fully inserted connector
The company noted that it is exploring different approaches that would allow users to make sure that the connector is connected correctly before turning on the video card. So far, NVIDIA recommends that you first connect the power connector to the video card, make sure that it is fully inserted, without any gaps, and only then insert the video card into the PCIe slot of the motherboard.
NVIDIA also noted that, together with partners, they are committed to supporting customers and providing an expedited video card warranty process, “regardless of the cable or card used».
NVIDIA is still investigating reports of melted connectors and is looking into ways to ensure that the card is properly connected to the power supply. At the same time, the company did not specify whether the latest change to the existing design or some other drastic measures would entail. Also note that NVIDIA’s claim of 50 cases indicates that the problem is not all that common, given that NVIDIA and partners have clearly sold tens if not hundreds of thousands of GeForce RTX 4090s worldwide.
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